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There are many business phone systems to choose from. This can make it tough to decide which type to go with for your organization. Before you make your final decision, here are a few factors to consider.
Phone Connection Type
When you think of phone systems, your mind might automatically go to landlines. These systems use the available wiring from your area telephone service provider. However, you should also explore Voice over Internet Protocol (VoIP) systems. VoIP systems use the same wiring you have for your Internet connection.
Which type of connection is best for your organization depends on your preferences and requirements. Keep in mind that VoIP systems have become more popular in recent years because they are less expensive and easier to maintain than landline systems. Since landlines have become less popular, there's also less newer technology available for use with them.
Available Cost Structures
Your budget is naturally going to play a role in your system selection. There's normally ongoing costs associated with business phone systems, and you'll want to be able to afford what you've decided on.
If you have an on-site system, you'll pay for the installation, equipment and user license fees upfront. With a cloud-hosted system, you will probably not pay an upfront fee. Instead, you'll pay a flat monthly fee. The cost will vary by system type, size, features, plan, and provider. Make sure you fully understand what you're paying for and when payments are due so you're not blindsided by charges you never budgeted for.
Calling Features
The phone systems of today offer a wide variety of calling features to businesses of all sizes. While there are many features out there, popular ones include call logs, missed call notifications, call forwarding, calling screening, voicemail, voicemail-to-email and automated attendants. There's also a "softphone" feature that will allow your employees to receive and make calls right from their computers.
The features you need will largely depend on your organization. Feature availability also varies by provider and the different business phone plans, and some features may come at an additional cost.
Ask your employees to make a list of desired phone system features if you're not sure what your organization currently uses and could benefit from adding. The people who use your phones the most are a great resource.
Your phone system will play an important role in the daily efficiency and productivity of your organization. Take the time necessary to consider all of the angles before you pick your new system.
Share15 July 2020
